Intelligent Notification Infrastructure in Webito
Prompt, automated communication builds customer trust and maintains operational momentum across your store. Webito's event-driven notification engine handles transactional SMS and emails seamlessly.
1. Automated Customer Trigger Events
- Instant OTP Verification: Sub-second passwordless verification codes dispatched via dedicated high-priority transactional SMS routes.
- Order Confirmation & Digital Receipts: Instant summaries with invoice numbers and payment references upon successful checkout.
- Fulfillment & Dispatch Notices: Real-time carrier tracking tokens delivered the moment parcels leave your warehouse.
- Support Ticket Responses: Immediate buyer notifications when staff answer customer care inquiries.
High-Deliverability Transactional SMS
Webito routes through whitelisted transactional infrastructure, guaranteeing delivery even to numbers with promotional blocking enabled.
2. Operational Alerts for Store Staff
Store managers can configure custom operational alerts:
- High-Value Order Alerts: Instant notifications when orders exceed configured financial thresholds.
- Low-Stock Warnings: Early operational alerts the moment SKUs breach minimum warehouse thresholds.
- Escalated Support Requests: Timely routing of high-priority customer tickets to key supervisors.
Dynamic Template Variables
Templates accept contextual variables such as customer name, order serial, total paid, and tracking links for personalized communication.